If you have a question that is not answered here, including questions about game play or the cashier (where applicable) please contact
Customer Support.
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How can I tell whether my device is a phone or PDA?
Use Device Lookup to determine whether your device is a phone or PDA by selecting the applicable brand and model from the drop down menus.
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How do I know if my mobile device is supported?
Use Device Lookup to determine whether your device is supported by selecting the applicable brand and model from the drop down menus.
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What if I select the wrong device (i.e. I chose PDA and I have a phone or vice versa)?
If during the process you realize you selected the wrong device in Step 1, simply return to Step 1, select the correct device and continue.
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Do I need to create a separate mobile account?
No, login to the mobile application using the same account information you use to login to the website.
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When entering my mobile phone number what format should I use?
Enter your entire mobile phone number with area code (country code is not required) in either of the following formats: 416-123-5555 or 4161235555.
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What is the purpose of the Confirmation Code?
The Confirmation Code field is a security measure we've implemented to prevent spamming. If you are having trouble reading the confirmation code simply click the Refresh link found under the Confirmation Code field.
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As a phone user, when I click "Send SMS" I receive a message that says "You have sent too many attempts today"
You are allowed to send one SMS message per day to your device. If you encounter this error you will have to wait 24 hours before sending another message. You can download the application manually by navigating to http://wap.2betdsi.com on your phone's Internet browser.
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As a phone user, I have not yet received the SMS message, what do I do?
The SMS message can take up to 30 minutes to arrive. If you do not receive the message within 30 minutes you will need to download the application manually by navigating to http://wap.2betdsi.com on your phone's Internet browser.
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As a phone user, I cannot follow the link contained in the SMS message, what do I do?
If your phone displays the link as plain text you will not be able to click on it, rather you will have to download the application manually by navigating to http://wap.2betdsi.com on your phone's Internet browser.
If your phone displays an active link you may be able to follow the link by using an option such as Activate or Select on your phone. If you are unable to find such an option you will have to download the application manually by navigating to http://wap.2betdsi.com on your phone's Internet browser.
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As a PDA user, I clicked Download Now but nothing happened, what do I do?
If your Internet browser blocks the download of the application, simply click on the Information Bar that appears at the top of the browser to allow it.
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As a phone user, how do I begin using the mobile application?
After sending the SMS to your mobile phone complete the following steps to install the application to your phone and login:
- Follow the link contained in the message sent to your phone or navigate to http://wap.2betdsi.com on your phone's mobile browser.
- You will be directed to a screen that contains the various mobile applications available for download. Navigate to desired application and select download.
- Once the download is complete search your phone's application menus for the newly downloaded application. Select the icon to launch.
- You will be taken to a login screen and asked for your username and password. Enter your existing account information, select login, and start using the application.
- Complete the same process for each application of interest.
To view demos on how to get started and use the applications visit our Demo Page.
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As a PDA user, how do I begin using the mobile application?
After initiating the PDA download and saving it to your computer's desktop complete the following steps to install the application and login:
- Connect your PDA to your computer and run the installation application that you saved to your desktop.
- Follow the on-screen instructions to complete the synchronization between your computer and PDA.
- Once the synchronization is complete go to your PDA's main menu where you will see an icon for the newly downloaded application. Select the icon to launch the application.
- You will be taken to a login screen and asked for your username and password. Enter your existing account information, select login, and start using the application.
To view demos on how to get started and use the applications visit our Demo Page.
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I've downloaded the service, but can't seem to connect.
Mobile network providers each have different levels of service. We recommend that you contact your provider to check your mobile Internet connectivity and ensure that they support third party application downloads. If you have Internet connectivity and your service provider supports third party application downloads please contact Customer Support for further assistance.
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Does it matter which network provider I use?
Yes, mobile network providers each have different levels of service. We recommend that you contact your provider to ensure that they support third party application downloads.
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How much does your mobile service cost?
The mobile software is free to use and download. Any additional charges that you may incur relate to the data fees and roaming fees applied by your network provider. We recommend that you contact your provider for more information.
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Is my personal data secure?
Yes, full 128-bit end-to-end encryption is used during the mobile communications ensuring safety of your personal data and transactions.
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How much memory will the application use on my device?
Phones:
MIDP — 125 to 150 KB
RIM — 150 to 175 KB
PDA's:
Palm — 575 to 675 KB
PPC — 1.7 MB
SmartPhone — 1.6 MB
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What happens if I receive a call or SMS while using the mobile application?
Your phone will receive calls or SMS as normal while you are using the mobile application. Incoming calls and SMS temporarily interrupt the activity of the mobile application but no information is lost since all your information and betting details are held on the gaming server. When you return to the mobile application you will be able to pick up at the point where you were interrupted by the call or SMS.
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What happens if the phone loses connection while using the mobile application?
No information will be lost since all your information and betting details are held on the gaming server. You will therefore, once the connection is restored, be able to pick up at the point where you dropped off when the connection was lost.
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What happens if I upgrade my mobile device?
If you upgrade your mobile device please return to this website to re-download the application to your new device.
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